Good to know

Spa policiesfor a calm visit

A few simple guidelines so every guest enjoys an unhurried, comfortable experience.

Booking & Walk-ins

Advance Booking RecommendedWe recommend making a reservation at least 1 day in advance to secure your preferred treatment and time. Walk-in guests are welcome, subject to availability.
Booking Time Slots: Every 30 MinutesAppointments are available in 30-minute intervals. All bookings are subject to treatment duration, therapist availability, and the spa’s appointment schedule.
Reply TimeWe aim to respond to inquiries within 5–15 minutes during admin working hours, daily from 9:00 AM to 9:00 PM (Thailand time).
How to BookBook via LINE, WhatsApp, phone, or walk in to the spa.

A deposit of THB 300–500 is required for advance bookings by new customers only. The deposit amount depends on the selected treatment and will be deducted from the total service fee on the appointment date.
Deposits are non-refundable in the event of cancellation. Appointments may be rescheduled once, provided that at least 24 hours’ notice is given. Rescheduling requests made less than 24 hours before the appointment and no-shows without prior notice will result in the forfeiture of the deposit.

1. Deposit PolicyA deposit of THB 300–500, depending on the selected treatment, is required for advance bookings made by new customers only. The deposit will be deducted from the total service fee on the day of your appointment.
2. Cancellation PolicyDeposits are non-refundable in all cases if an appointment is cancelled.
3. Rescheduling PolicyAppointments may be rescheduled once only, provided that the request is made at least 24 hours before the scheduled appointment.
4. Changes Made Less Than 24 Hours in AdvanceRequests to reschedule made less than 24 hours before the appointment are not eligible for a deposit refund.
5. No-Show PolicyFailure to attend the appointment without prior notice will result in the forfeiture of the deposit.

Please arrive on time for your scheduled appointment. Late arrivals may result in a shortened treatment duration to avoid delays for the next guest. The full service price will still apply.

Couples are welcome, and group bookings are available by advance reservation, subject to therapist and room availability.
We can accommodate group bookings of up to 7 guests, subject to therapist availability. Advance booking is recommended for groups to ensure availability.

Dalah Rich Spa has female therapists only. Therapists are assigned according to the spa’s booking schedule and availability, so guests cannot select a specific therapist for their first visit. For subsequent visits, guests may request their preferred therapist, subject to availability.

For your safety, please inform our staff if you are pregnant, have any underlying medical conditions, allergies, injuries, or other health concerns before your treatment. Some treatments may not be suitable for certain health conditions. Pregnant guests are advised to consult their healthcare provider before booking. Treatment availability will depend on individual circumstances and the spa’s service limitations.

Children aged 6 and above are welcome when accompanied by a parent or legal guardian. Treatment suitability depends on the child’s age and health condition. Please inform our staff of the child’s age when booking to confirm suitable services.

Tipping is entirely optional and never expected. Our service prices are based on the selected treatment. Any additional charges for optional services or add-ons will be communicated before the service begins.

Questions about your visit?

Message us anytime — we usually reply within 5–15 minutes.